A smile has been the advice so many things in our lives over the years: Win them over and always answer the phone with a smile in your...

Wow now that does not sound terribly ground-breaking… did you know you can use your voice to command respect? Of course, you did. But...

Anyone who has been in the workforce for more then five years I am sure can relate to the situation of a Tiger Boss… Characteristics of...

Is your boss causing you stress? Does your team have retention issues? Are there some days when you think of work and your boss you...

In every organisation, in every part of our lives there are people who we just don’t get. They push our buttons and they make us go...

Keith Kennedy, director of diversity at Hallmark Cards, is regularly quoted as saying “a diverse organisation and an inclusive...

Do not label a colleague's easy-going, affectionate bantering in the office as harassment. Keep in mind is someone's humour intended to...

With an increasing level of competition, in a growing world economy becoming ever-present, the pressure on staff (particularly management...

It is okay to open the door for another colleague, hold their coat; light a cigarette; help carry heavy packages; walk curb side; open...

Be non-gender specific with your language - use terms like that person, our administrator, etc. The term "guys" has become unisexual,...